Support & Contact
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Frequently Asked Questions
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API & Integration
1 question
Is there a free trial?
Yes — you can use the full sandbox environment at no cost before going live. When you're ready to accept real payments, simply switch to live mode. The Growth plan monthly fee only applies from the moment you activate.
General
1 question
Is there any set-up fee?
None. V-Pay charges only the monthly plan fee (if on Growth) and the per-transaction rate. There are no activation fees, no minimum monthly transaction charges, and no surprise line items.
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Phone (Enterprise)
+250 788 000 000
Available to Enterprise plan customers
Support team online now
Mon – Fri, 8 AM – 6 PM (CAT) · Avg. response <4 hours
Send us a message
We read every message and aim to reply within 4 hours on business days.
Head Office
Kigali, Rwanda
Business Hours
Mon – Fri, 8:00 AM – 6:00 PM CAT
Average Response
Under 4 hours
Company
VONSUNG Ltd